About Milestone Surfaces — Ranked №1 Countertop Fabricator and Installer in Murfreesboro, TN
76.05
total score
The main rating value calculated from more than 30 indicators.
Exact value: 76.054121 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Milestone Surfaces, founded in 2006, ranked number 1 in Murfreesboro, TN in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Milestone Surfaces among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Milestone Surfaces: Total Score & Key Ratings
The Total Score of 76.05 out of 100 achieved by Milestone Surfaces in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Milestone Surfaces has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.33 out of 5.
You can read detailed information and evaluations from our independent research of Milestone Surfaces’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Milestone Surfaces directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Milestone Surfaces
After a detailed study of information on Google, on company websites and on social networks our team decided to add Milestone Surfaces to the catalog Countertops Contractors and here are the reasons: the number of variants for countertops, price-quality ratio and the level of customers’ satisfaction. Milestone Surfaces fabricates marble and granite countertops for any space in your house or office in downtown Murfreesboro. The company is a family owned and has 60 years of combined experience. There are only skilled installers and qualified managers. Milestone Surfaces is especially good at countertops designing and installation.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
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Customer Feedback Score
4.8
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 17
Google
5
reviews: 15
YELP
3.5
reviews: 2
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.327644 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Milestone Surfaces as Excellent.
Our mystery shopper research revealed that the staff at Milestone Surfaces provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Milestone Surfaces’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Milestone Surfaces directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Milestone Surfaces as Excellent.
The staff member from Milestone Surfaces who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Milestone Surfaces may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.5
Experienced
Company Age
Milestone Surfaces is an experienced company, operating since 2006.
Our research revealed that Milestone Surfaces began operating in 2006, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Milestone Surfaces directly.
Own Office
5
Has Office
Own Office
We note that Milestone Surfaces has a dedicated office.
Our research revealed that Milestone Surfaces operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Milestone Surfaces directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Milestone Surfaces has its own production facility.
Our research revealed that Milestone Surfaces operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Milestone Surfaces directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Milestone Surfaces does not offer discounts for veterans.
Based on our mystery shopper research, we found that Milestone Surfaces does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Milestone Surfaces directly for confirmation.
Production time
5
Very Fast
Production time
We rate the production time of Milestone Surfaces as Very Fast.
Our mystery shopper research revealed that Milestone Surfaces quoted a project completion time of 7 days. This is the fastest possible time, placing them in the Very Fast category. Milestone Surfaces is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Milestone Surfaces during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Milestone Surfaces.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Milestone Surfaces as Standard.
Milestone Surfaces requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Milestone Surfaces may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Milestone Surfaces.
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Milestone Surfaces as Average.
According to our mystery shopper evaluation, Milestone Surfaces provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Milestone Surfaces.
Affordability
4.5
Low
Affordability
We rate the price level of Milestone Surfaces as Low.
Our mystery shopper research revealed that Milestone Surfaces offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $66.99 per square foot, while for Carrara Morro quartz, the price was $61.7. These prices fall into the Low category, making Milestone Surfaces an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $5587 for Calacatta Idilio quartz and $5146 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Milestone Surfaces.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Milestone Surfaces
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Accepts Credit Cards
Women-owned
Offers Military Discount
Countertop Installation
Granite supplier
Reviews about Milestone Surfaces
All (11)
Google (9)
Yelp (2)
Source:Google
Mark Rodgers
Date: 2023-05-11 21:33:35
We did a new home construction. Jake was very helpful in guiding us through the process of selecting the right stone for all the surfaces throughout the home. The communication was clear and concise from the very beginning. Jake and his team really cared about our experience and did everything they could to exceed our expectations. The installation team arrived on time, completing the install in a very professional manner; even cleaning up after the countertops were installed. We are thrilled with the entire process and love our new granite countertops! Highly recommend Milestone Surfaces for your countertop needs!
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Source:Google
Matthew Reed
Date: 2024-01-04 18:54:36
Jake did a fantastic job with a small project in our kitchen! Highly recommend - great service and completed quickly!
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Source:Google
Samuel Hoisington
Date: 2024-06-11 02:19:27
Finished quickly, and even added some extra supports for the sink that we didn’t have before. Gave a clear picture of the work that he would need to do on the sink, and was overall very communicative.
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Source:Google
Jon Irelan
Date: 2023-04-26 17:42:55
I cannot say enough positive things about my experience with Jake and the team at Milestone Surfaces. Jake, Andrew, Antwan, and Jacob approached my project with incredible professionalism and care. Technically speaking, our countertops were very difficult to execute, complete with irregular angles, surfaces abutting hand-made tile, and so on. During the entire process their sole concern was making sure the project was handled with care and precision, addressing any concerns I had earnestly and delivering a stunning end result. Between my own personal experience with counter-top installation and a very particular eye, I was far from an easy customer. Despite my high expectations, they exceeded them. I am absolutely blown away by the final result. If you are interested in new countertops for your business or home, these are the people you need to hire.
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Source:Google
Shamara Glenn
Date: 2023-03-23 23:26:40
Great company! Jake Morgan was so helpful! His installer guys were the best! Highly recommended! We love our counter so much! Thank you!!
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Source:Google
Diane Paul
Date: 2024-09-24 21:50:09
Wonderful company to do business with! Helpful in making choices and excellent in installation and pricing. Friendly and helpful from the office to the workshop and into my home. Highly recommend!
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Source:Google
Garrett Greer
Date: 2022-05-05 16:57:03
I could not be happier with my new counters!
Jake is incredibly knowledgeable and had so many options to choose from. Install went perfect and right on time!
Milestone is the #1 counter shop in the boro!!
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Source:Google
Tshanina Peterson
Date: 2022-09-29 16:53:05
Jake and his team did a fabulous job installing my kitchen countertops. They had great customer service, were very patient with me as I decided what I wanted and were very personable. I highly recommend Milestone Surfaces!
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Source:Google
Karen Vaughn
Date: 2022-02-01 15:37:41
Wonderful experience with Milestone Surfaces! Excellent attention to detail and communication from them. They helped us find the exact quartz we were looking for in our kitchen and bathrooms, and it turned out gorgeous. Jake did an incredible job on install, and I now have the kitchen of my dreams! After snow made one of the install days impossible, they came on a Saturday so we didn't have extra days without a kitchen.
I highly recommend this local, family run business!
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Source:Yelp
Karen V.
Date: 2022-02-01 15:40:38
Wonderful experience with Milestone Surfaces! Excellent attention to detail and communication from them. They helped us find the exact quartz we were looking for in our kitchen and bathrooms, and it turned out gorgeous. Jake did an incredible job on install, and I now have the kitchen of my dreams! After snow made one of the install days impossible, they came on a Saturday so we didn't have extra days without a kitchen.
I highly recommend this local, family run business!
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Source:Yelp
Kim K.
Date: 2019-04-13 16:33:18
We love our quartz countertops but the experience we had was sub-par. Lack of communication from the sales staff to the crew was the main cause of the issues we experienced - a case of over promising and under delivery. The crew arrived well after the agreed upon start time both days. Not surprising because the sales staff did not keep to either design appointment time. We were doing a renovation - and were very clear on what we wanted. The guys doing the work were great but the lack of communication from the sales manager made some things difficult. The worst part is they left things unfinished - none of the surfaces touching paint were caulked. I did talk to the sales manager post install (she called to get her final payment) and sent her pictures as she requested and then received no additional follow up.
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Source:
FAQ About Milestone Surfaces — Based on Independent Research
What materials can I order a countertop from Milestone Surfaces?
During our independent research, we found that Milestone Surfaces offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Milestone Surfaces’s clients in Murfreesboro, TN for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Milestone Surfaces fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Milestone Surfaces is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Milestone Surfaces fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Milestone Surfaces, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Milestone Surfaces most often implement in Murfreesboro, TN?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Milestone Surfaces successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Milestone Surfaces?
The company’s office is located at 825 Spur St, Murfreesboro, TN 37129, but its work is not limited to just the city of Murfreesboro, TN. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Milestone Surfaces work with?
Like many participants in our rating, Milestone Surfaces works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Milestone Surfaces often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Milestone Surfaces have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Milestone Surfaces has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Milestone Surfaces offer any discounts on countertop fabrication in Murfreesboro, TN?
According to our research, Milestone Surfaces does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Milestone Surfaces may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Milestone Surfaces in Murfreesboro, TN?
According to the assessment of our independent rating, Milestone Surfaces in Murfreesboro, TN falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $5587$ at a rate of $66.99$ per sq. ft., and the cost using Carrara Morro quartz was $5146$ at a rate of $61.7$ per sq. ft. These prices turned out to be among the lowest of all companies in Murfreesboro, TN, which allowed us to categorize Milestone Surfaces as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Milestone Surfaces?
Yes, according to our research, Milestone Surfaces offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Milestone Surfaces?
According to our independent research, Milestone Surfaces in Murfreesboro, TN offered one of the fastest fabrication and installation timelines for a stone countertop — just 7 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 7 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Milestone Surfaces to prepare a quote for countertop fabrication and installation?
According to our research, Milestone Surfaces in Murfreesboro, TN prepared a project estimate within 7 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Milestone Surfaces offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Milestone Surfaces performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Milestone Surfaces provide for its work?
According to our information and industry practice, Milestone Surfaces, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Milestone Surfaces in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Milestone Surfaces. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Milestone Surfaces is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Milestone Surfaces know that you found them through the National Ranking Countertops Contractors!