ITS Countertops

We rate the staff friendliness of ITS Countertops as Good. According to our mystery shopper research, the staff at ITS Countertops demonstrated politeness in their communication. While the interaction lacked noticeable warmth, it met a good standard of professionalism. This evaluation places them in the Good category. Important: Our rating is based on the personal experience of our mystery shopper with ITS Countertops’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting ITS Countertops directly to better understand their approach to customer service.

We rate the staff expertise of ITS Countertops as Very Good. The staff member from ITS Countertops who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at ITS Countertops may vary. We recommend contacting the company directly for more comprehensive information.

We were unable to determine the age of ITS Countertops. Unfortunately, as part of our mystery shopper research, we were unable to determine when ITS Countertops was established. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, ITS Countertops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to ITS Countertops directly for more accurate information.

We note that ITS Countertops has a dedicated office. Our research revealed that ITS Countertops operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting ITS Countertops directly to confirm the latest details.

We note that ITS Countertops has its own production facility. Our research revealed that ITS Countertops operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting ITS Countertops directly to confirm the accuracy of this data.

We were unable to confirm whether ITS Countertops offers discounts for veterans. Unfortunately, as part of our mystery shopper research, we were unable to determine if ITS Countertops provides discounts for veterans. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, ITS Countertops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to ITS Countertops directly for more information.

We rate the production time of ITS Countertops as Very Fast. Our mystery shopper research revealed that ITS Countertops quoted a project completion time of 5 days. This is the fastest possible time, placing them in the Very Fast category. ITS Countertops is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by ITS Countertops during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with ITS Countertops.

We rate the deposit level of ITS Countertops as Standard. ITS Countertops requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by ITS Countertops may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from ITS Countertops.

We rate the quote preparation speed of ITS Countertops as Slow. Our mystery shopper research showed that ITS Countertops took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with ITS Countertops in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with ITS Countertops.

We rate the price level of ITS Countertops as Average. Our mystery shopper evaluation found that ITS Countertops quoted a price of $68.35 per square foot for Calacatta Idilio quartz and $64.75 for Carrara Morro quartz. The total price for the finished and installed product measuring 83.4 square feet was $5700 for Calacatta Idilio quartz and $5400 for Carrara Morro quartz. These prices are categorized as Average, representing a balanced and standard cost compared to other contractors in the area. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from ITS Countertops.