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Waco, TX City Rating: We have identified this city as the primary city for this contractor.

Italian Granite

since 2001

Examples of works performed by Italian Granite

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About Italian Granite

31.01

total score

The main rating value calculated from more than 30 indicators.
Exact value: 31.007903 out of 100.

Are you seeking durable countertops that will please the eye and serve throughout years? Granite is a trendy slab for tabletop manufacturing. Most modern processors offer granite slabs to fabricate custom furniture for bathrooms and kitchens. Italian Granite is a trusted producer of custom countertops for both business buildings and private houses. Designers create individual templates after listening to customers’ expectations. Craftsmen use these templates to fabricate countertops. Serviceability and integrity are guaranteed due to proper processing according to technology.

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Mystery Shopper Report

3.6

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.590916 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

5

Excellent

Company Age

3.8

Experienced

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

5

Very Fast

Deposit Level

1.3

Very High

Quote Time

2.3

Slow

Price Level

2.8

Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Contact Italian Granite for a Free Estimate

4320 Bellmead Dr, Waco, TX 76705

Additional benefits of Italian Granite

Wheelchair accessible entrance

Wheelchair accessible parking lot

General Contractors

Countertop Installation

Granite supplier

Bathroom remodeler

Countertop store

Home builder

Kitchen furniture store

Kitchen remodeler

Marble contractor

Natural stone supplier

Natural stone wholesaler

Outdoor swimming pool

Reviews about Italian Granite

All (13)

Google (8)

Facebook (5)

Source: icon-google Google
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Clarissa Adkins

Date: 2022-07-18 16:41:18

My husband and I chose to do business with Italian Granite for our kitchen countertops, and we are SO glad that we did. The staff at Italian Granite were so kind and helpful through the entire process, not to mention how quick they made the entire process! Such a great experience, definitely would recommend!

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Racquel W

Date: 2022-07-21 18:44:42

I love Italian Granite.! I've used them for a couple of homes that I have. I was greeted when I walked in, and both ladies at the front are very helpful and nice. They helped me pick out different countertops for both my bathrooms as well as my kitchen. The prices are very fair as well. The owner is kind and very helpful as well. I will continue to use this company for all future business endeavors.

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Jocelyn Holmes

Date: 2022-08-05 15:45:05

Italian Granite was great to work with. They did an AWESOME job and went above and beyond to ensure that I was able to get my countertops installed in a reasonable time. I always shop around, and I found that they were affordable and the best in the area for what I wanted. I love my new kitchen. Thanks Italian Granite!!!!

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JH W

Date: 2020-09-05 21:44:56

If I could give Italian Granite 0 stars, I would. This company installed beautiful granite in my parents' kitchen and my mother noticed that part of the bar countertop area appeared to be separating. According to my parents, my dad called the company and somebody came out to look at this. He told them it would be an easy fix and somebody would come take care of it - and nobody came. My daughter just put a glass of water on that portion of the counter and was getting up to sit in the bar stool, and the entire - incredibly heavy - slab popped off and fell onto her. I am livid. My father called about this issue - somebody from the company came out to look at it and thought it was OK to leave it, even though whomever saw it thought it was apparently an "easy fix." It never got fixed and they never followed up. I know my mother - she wouldn't have just let this go if she were concerned. Somebody at this company made my parents believe this would be OK. My parents did their part - they brought this to the company's attention and the company chose not to rectify the insufficient installation and left this hazard in my parents home. It was just a matter of time before something terrible like this happened. This is unacceptable. THANK GOD the glass fell onto the barstool next to my daughter and not onto her - she was pinned down to the bar stool. Thank God the bar stool didn't fall over with her in it. This could have been so much worse and you can bet if there were serious bodily harm I would be escalating this much faster than just leaving an online review. I just called to talk to someone or at least leave a message, but the phone just rang for 2 minutes without a voicemail. The negligence, irresponsibility, and inaction of this company are inexcusable. If it isn't resolved expediently I will be contacting the BBB.

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Martha Johnson

Date: 2023-07-01 20:15:23

We had granite installed in two houses, then moved and they came to install in our kitchen. What a horrible job. It is grainy and can't clean it at all. THey told us it needed polishing, which they were SUPPOSED to have done when it was installed. But said it would cost us 350.00. I wouldn't use them again for anything and have told so many people about this and they all agree they wouldn't use them either.

Source: icon-google Google
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Diane DeWitt

Date: 2019-07-03 13:48:10

Italian Granite installed granite counter tops in my kitchen and 2 bathrooms 3 years ago. The installation was extremely below standards as the counter top where the stove top is was not measured correctly and there was a huge gap between the end of the counter top and the wall on the left side and the back wall. The caulking was done poorly the first time and again when they redid it. I finally decided to just let it go. We had another vendor come in and correct all the errors. We did decided to not involve the owner because we had heard some very disturbing information regarding him and knew he would not resolve any issues due to his lack of common courtesy and respect for his paying customers. I would not recommended them to anyone.

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Dana Wornat

Date: 2022-07-18 17:41:21

We couldn’t be more pleased with Italian Granite! Our slabs were selected near Austin and Italian Granite set up delivery to their business without any problem. We gave them our cabinet specs and they also sent a guy out to our building project once cabinets were in place … “measure twice and cut once”!!! Our Taj Mahal leathered counter tops are BEAUTIFUL! The guys couldn’t have been be more professional with their quality product and work and they did not leave a mess! 🎉🤩🏆 This is not the first time we have used Italian Granite … and as with previous projects … we are very satisfied ! Pleasure doing business with Shelli and her crew!

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Seth Hansen

Date: 2017-05-19 02:41:43

We've used Italian Granite twice now to replace countertops in the kitchens of two different houses. The first experience was not bad, the second and most recent experience was terrible. The short summary is that the owner of Italian Granite was a jerk after they cracked the granite during installation. We agreed that Italian Granite would re-install the countertop the exact way it was originally planned to be installed. Italian Granite ended up cutting the piece and adding an additional seam to make the installation work. When I pressed the owner for a discount because they did not honor the original agreement, he was very disrespectful, called me a liar on multiple occasions, and didn't offer any discount. I've never had an encounter with a business owner like this. I guess their motto is, "the owner is always right." I finally came to an agreement with one of the other staff members (who was fine to work with). They gave me a very small discount that was definitely not to the level it should have been. At the end of the day, if you have an installation without issues, you'll probably be fine, but if you have an issue and then have to interact with the owner, you'll be disappointed.

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Haley Gandy

recommends

We have loved working with the friendly staff in picking out and ordering our granite and marble. They have taken the time to make sure we are happy with our decisions, and patient with all of our questions.

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Helen Munday

recommends

Beautiful granite. Best customer service. I went to the Hewitt store and from the beginning of my questions to the installment of the granite was a 5 plus. Thank you.

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Bruce N Laura Duncan

doesnt_recommend

Over all I'm rating a 3. Love my granite. No problems there. Mine was the subway tile job. Was installed end of May, finished July 27th. Wasn't happy how the tile looked around the window. Skinny tile piece does not look right, but was told that is the way its done.They didn't use corner pieces, plus the tile wasn't centered. For which I told Italian granite & 3 different tile guys who came out to fix the problem. Between no shows ,coming 2 hrs late for which no called me . I had to do the calling. I think they need a lesson on how to treat a customer. The customer shouldn't be the one doing all the calling. So go some place else for your back splash. After remodeling your kitchen from the studs, you want everything to look awesome. Not have a so so tile job.

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Alissa Faith Cady

recommends

We absolutely love Italian Granite! This company is professional, efficient and has high quality granite surfaces at a competitive price. IG is also a huge supporter of the entire community. I highly recommend Italian Granite!

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Lauren 'Burris' Robb

recommends

The best granite place in town! I've been in the showroom at least 7 times trying to pick our kitchen countertops and they are so helpful, knowledgeable, and patient! Recommend them 100%

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4320 Bellmead Dr, Waco, TX 76705