Highland Stone

We rate the staff friendliness of Highland Stone as Very Good. During our research, the staff at Highland Stone demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with Highland Stone’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Highland Stone directly to better understand their approach to customer service.

We rate the staff expertise of Highland Stone as Very Good. The staff member from Highland Stone who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Highland Stone may vary. We recommend contacting the company directly for more comprehensive information.

Highland Stone is an established company, operating since 2004. According to our research, Highland Stone has been in business since 2004, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients. Important: This information is based on data collected by our mystery shopper. We recommend contacting Highland Stone directly to confirm the accuracy of the details.

We note that Highland Stone has a dedicated office. Our research revealed that Highland Stone operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Highland Stone directly to confirm the latest details.

We note that Highland Stone has its own production facility. Our research revealed that Highland Stone operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Highland Stone directly to confirm the accuracy of this data.

We were unable to confirm whether Highland Stone offers discounts for veterans. Unfortunately, as part of our mystery shopper research, we were unable to determine if Highland Stone provides discounts for veterans. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Highland Stone remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Highland Stone directly for more information.

We rate the production time of Highland Stone as Very Fast. Our mystery shopper research revealed that Highland Stone quoted a project completion time of 5 days. This is the fastest possible time, placing them in the Very Fast category. Highland Stone is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by Highland Stone during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Highland Stone.

We rate the deposit level of Highland Stone as Standard. Highland Stone requested a deposit of 40%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Highland Stone may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Highland Stone.

We did not receive quote preparation data from Highland Stone. Unfortunately, Highland Stone did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response. Important: The lack of data on quote preparation time affects the company’s ranking position. However, Highland Stone remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Highland Stone directly to clarify timelines and conditions.

We did not receive pricing information from Highland Stone. Unfortunately, Highland Stone did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors. Important: This does not impact the excellent reputation of Highland Stone, which is recognized in our rankings for other parameters. We recommend reaching out to Highland Stone directly to obtain pricing details and further information.