Great Lakes Granite & Marble
since 1989
Examples of works performed by Great Lakes Granite & Marble
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About Great Lakes Granite & Marble
total score
Exact value: 78.346166 out of 100.
Great Lakes Granite & Marble Company is one of the oldest and most reputable manufacturers of natural stone products in Michigan. The assortment includes more than 1000 slabs with a unique structure and design. In the company, customers buy ready-made granite or marble countertops or order an individual project. An individual order is started to be carried out only after the design project is agreed with the client, taking into account his preferences and the conditions of the premises. The exhibition hall is open to visitors by appointment. In the exhibition hall, visitors can see two bridge slabs, three edge polishing machines and six production stations.
Customer Feedback Score
reviews: 149
YELP
reviews: 24
reviews: n/a
CoCo
reviews: n/a
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Contact Great Lakes Granite & Marble for a Free Estimate
12275 Dixie, Redford Charter Twp, MI 48239
Additional benefits of Great Lakes Granite & Marble
Wheelchair accessible entrance
Wheelchair accessible parking lot
Building Supplies
Granite supplier
Bathroom remodeler
Countertop store
Kitchen remodeler
Marble supplier
Natural stone supplier
Stone supplier
Reviews about Great Lakes Granite & Marble
All (18)
Google (13)
Facebook (5)
walter szuper
Date: 2021-01-29 23:20:39
What a great experience with this company. Starting with Jen Michalik, than Mike the template and layout gentleman, and most of all Luis and Christian the install guys. These folks were superb it was a pleasure to do business with all of them. This all took place during the pandemic January 2021. All aspects went without a hitch. Most importantly my wife is a very happy person. So Great Lakes "Thank You" for a job well done.
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Kamia Hicks
Date: 2020-08-26 16:42:38
My granite countertops arrived and I couldn’t be more pleased! What a difference they make to my white kitchen. I’m also pleased with the service and support received from David Sobey, my consultant. They have a wide selection to choose from and the prices are very competitive. I told him I was looking for a white countertop but preferred Granite to Quartz. He selected a slab that was just the tone I was looking for and it turned out to be the perfect choice for my kitchen. The installers, Luis and team, were also very prompt, professional and perfectionist. I appreciate their hard work and attention to detail. I highly recommend Great Lakes Granite and Marble. Next up, the backsplash!
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Anne Holmes
Date: 2024-06-19 13:25:14
Highly recommend! So many beautiful quartz choices to choose from. The staff is friendly and professional. Impressed with the installation process and the pride they take in their work! I love it! Thank you for making it easy and affordable
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Evaluator
Date: 2020-11-12 18:06:43
David and Great Lakes Granite & Marble were the best! The installers were awesome. It was a slight delay in getting an appointment for installation due to COVID but the delay was not to long. David is professional, courtesy, and always responded in a timely manner.
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Michael Chan
Date: 2024-09-27 18:15:54
I worked with Susanna on my kitchen countertop. She was very responsive. The prices were better than the big box stores. Everything went smoothly. They are not one-stop shop however. They will not do any plumbing disconnect and reconnect so I needed a plumber to come out twice. Disconnect should be easy. I think they should do disconnect to save some hassle. Reconnects could require some work if you change your sink. I would give them 5 stars if they also do the plumbing. I definitely would recommend them.
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Stephanie Moore
Date: 2020-02-11 18:08:21
This is the second time my husband and I have used Great Lakes Granite & Marble. We are extremely happy with our granite (both now and last time). Nicole was wonderful in answering our questions, and taking the time to walk us through the different slabs to make sure we found exactly what we were looking for. We went from looking at slabs, to installation in three weeks flat! Our home is a new build and is finishing construction and the installers were extremely careful to make sure they didn't leave a mess. They are quick and efficient and very polite! We will continue to refer our friends and family to GLG&M.
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Claire Destrampe
Date: 2024-11-30 14:35:11
If you are reading reviews trying to decide if you should use Great Lakes Granite & Marble, I have the answer for you: Absolutely! Our experience with Great Lakes Granite & Marble was fantastic. As a young couple with a new house, we needed new countertops but also needed to remain within our budget. That is where Nicole came in. She made the process of identifying cost efficient options while maintaining our vision a reality. From identifying perfect countertop options to helping us decide on what sink would work best, she was there every step of the way. We could not be happier with our end result and the exceptional customer service we received. Thank you Nicole and Great Lakes Granite & Marble!
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Becki Meyette
Date: 2024-10-24 16:27:21
We recently used Great Lakes Granite for our countertops in our new kitchen. Since the installation, we've had several issues. We chose to have an 18" over hang on our center island. This required us to purchase 3 steel brackets to be put in by them to support the extra weight. When the installers came, they started to place the slab on the cabinets. I interceded and asked about the brackets. I was told they had no idea what I was talking about, that they never do that and it was up to our contractor. A few phone calls and days later, the brackets were found in the warehouse and low and behold it is a standard install for larger islands. Also, we asked for an 1/8" gap around our stove. Day of install, they had to fit the slab in with manipulation and ended up wedging our new stove in without movement and some pressure. When they came out to fix it, they left a chip in the granite and scratched the finish off our new gas stove. The biggest issue is the kitchen sink. They installed the wrong sink. I didnt realize it until after they left. When I called, i was told they didnt carry the sink they did install. Then i was told the serial number was never changed on the order between our contractor and rep. When the measuring was done, I sign off based on a verbal conversation. Which included agreeing upon a 9" sink called the Doral. I was not given a hard copy and had nothing for reference. The only thing i had was an electronic copy of the specification and picture of the sink (the Doral 50/50 9" sink) we initially approved of and was provided to me via my contractor. My husband crawled under the sink to snap a picture of the serial number on the installed sink. After comparing numbers and measuring the depth, we discovered the error. I now have the Athena 10" sink and with no resolution. 4 weeks have passed, several different versions of the story and all they say is they are "working" on it. The do NOT stand behind there work or product. I would not recommend using them. 10/24/24 In response to your reply, your "possible solutions" were at additional costs to me. Your team member Nicole failed to own up to their error in the sign off. She had not changed the order we discussed with her and our contractor with regards to the sink. We have documented proof of the sink we selected. Nicole nor our contractor were available the day of installation where multiple issue occurred. And the story just kept changing and changing as time progressed. We couldn't not verify the "contract" as we did not receive a hard copy or electronic copy of it until 4 weeks later. It should be given to the client at the time of the electronic sign off to verify everything is correct before the final cuts are made. I'm a designer, and I have yet to come across a client that would want the same depth kitchen sink as a laundry tub.
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Dylan Siwicki
Date: 2023-11-15 01:30:48
Great Lakes did a wonderful job helping me select my granite! I worked with Susanna, who was very polite and respectful. Scott did a great job with the measurements, considering my unique design and that I didn’t have some of my fillers and fridge framing done yet, the design was spot on. And the installers did a fantastic job, they also went a step further and cutout parts of my sink cabinet to bring the sink closer to the edge. Very impressed, and the timing too, everything was done within 2-3 weeks! A+A+
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Billy Mack, Texas Detective
Date: 2024-01-16 15:11:25
UPDATE I had a different company out today to measure for my kitchen and I had them take a look at the backsplash. They said 100% without doubt that the backsplash was broken prior to installation. It's not possible for it to have been broken afterwards, like these losers claim... ORIGINAL REVIEW Great Lakes is dishonest and doesn't stand behind their work. The installers broke my backsplash in half and installed it anyways. As the granite I picked has a very distinctive pattern and the backsplash was bookended to match the pattern, they knew the entire job would have to be redone at their expense so they didn't tell me. I didn't notice they had broken it and signed off. When I did notice it, they claim I broke it myself! All they cared about was the fact that I signed off when the installers were there. To try to explain further, the backsplash is a flat piece of granite, yet what they installed isn't flat. When I put a straight edge against the backsplash, the granite is perfectly flat until you get to where they broke it. After the break, the granite is no longer in plane with the rest of it, moving away from the straight edge. There is a quarter inch gap between the granite and straight edge by the time you get to the end of the backsplash. I wonder how I broke it and then magically shoved one end of the broken piece INTO THE DRYWALL A QUARTER OF AN INCH. Sorry, that's not possible. Take a look at the picture, apply a little logic and come to your own conclusion. In the second picture, you'll notice that the installers filled the break with epoxy to try to hide what they did... It was a poor attempt as I eventually saw it but Luis Garcia, the general manager, simply doesn't care. Third picture is probably not needed but I circled the epoxy they used to attempt to hide their screw up. It's plainly obvious to anyone with at least 1 semi functioning eye, except anyone at Great Lakes Granite... The dark green epoxy doesn't match any other green in the entire countertop and feels different under your finger nail. It's not granite... Great Lakes only cares about profits. They employee dishonest people and once they get that coveted signature from you, expect to get a middle finger if you have a problem. It's what they did to me...
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Kathryn MacKenzie
Date: 2023-06-05 16:34:40
John and Jake installed my quartz and they were excellent. Considerate, professional, friendly and they did a really great job!! The seam is perfect! I am a very happy customer and highly recommend J & J Installers for your next job
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Brad M
Date: 2024-09-11 02:53:38
I recently had a very disappointing experience with Great Lakes Granite and Marble. The customer service was far from satisfactory. Communication was poor—responses to my inquiries were either delayed or non-existent. When I did manage to get a hold of someone, they were unhelpful and seemed uninterested in addressing my concerns. Overall, the lack of professionalism and attention to detail was frustrating. I would not recommend this company based on my experience.
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Pamela Sattler
Date: 2024-06-25 14:57:26
What a wonderful experience working with Great Lakes Granite & Marble. The project managers were very knowledgeable and helpful. There was such a large selection of beautiful materials to choose from, it was hard to make a decision. I am so happy with my countertop! I will definitely come back for my next project.
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Rachelle Handschumacher
Installers were here yesterday and did a fabulous job. Very friendly and efficient. Susanna was so helpful in the ordering and selection process. And Scott who did the measuring was great; the countertops fit perfectly! Great company!
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Linda Reyna
The installers did an excellent job. They were very nice, worked quickly and did an impeccable job. This is the 2nd time I've used them and would highly recommend them.
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Phillip Francis
Luis and Great Lakes G&R were fantastic! After a spot of trouble with caused by an employee who left the company during our process, Luis jumped in like a superhero and took care of us! He made sure our scheduled date held firm. The leathered fantasy brown quartzite in our kitchen is amazing!!! We also love the sueded Silver Lake quartz in the bathroom. So great. Thank you, Luis and Great Lakes G&R.
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Julie Smith
Nicole from Great Lakes granite n marble was professional, efficient and handled all aspects of my purchase with great care. All those involved in the process were exceptional and professional through the process as well. I love the results. I’d definitely recommend Great Lakes to my friends n family!!!
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Mary Louise MacDonald
We had a great experience working with Great Lakes Granite and Marble. Sussana was a pleasure to work with, so helpful and accommodating. Installation went without a hitch. The crew arrived promptly and were professional and efficient. Absolutely thrilled with the outcome. We would not hesitate to use them again!
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12275 Dixie, Redford Charter Twp, MI 48239