Great Floors

Source: Google

Johnpaul Morton

Date: 2024-05-31 19:29:46

Great product selection and hands down the best prices around. I’ve shopped around and was surprised to find better pricing in Vancouver than in Portland. My sales rep Sam was extremely helpful in picking out products that were the best values and the installation crew were clean, professional, and did great work. I highly recommend them.

Read more

Source: Google

Lyssa’s Wandering

Date: 2024-05-18 22:39:17

First visit here, drove over an hour and Sam problem solved with us to get a repair we needed ASAP. Great service and amazing price as well as a great selection and quality! Will be coming again.

Read more

Source: Google

Caroline Renno Golden

Date: 2023-01-21 17:13:18

Unfortunately, the experience getting LVP installed by Great Floors was stressful and frustrating. The communication was poor and status updates were always false - it was like James and the installers weren't actually communicating with each other about the project. I kept getting told it was much further along than it was, I was lied to about a hole they put in the wall (was told they didn't do it -- but I handpainted every single wall myself right before the install and there was definitely not a hole there before). When they implied they were done installing and did not schedule any more time with me to come back, I noticed they actually hadn't finished in the bathroom because there were gaps in the flooring and it was blocking the flange (so the toilet couldn't be reinstalled!). They weren't scheduled to come back for the bathroom, they had said the install was done, and yet I then had to find these issues myself and report it to them. Would not recommend.

Read more

Source: Google

Danny St Pierre

Date: 2022-06-04 15:35:27

James greeted us upon entering. He asked what we were looking for and provided feedback on where to look. He made himself available to answer question and did not hover. Very comfortable to deal with. No pressure. We found tile we liked and will return when it's time to move on with our project.

Read more

Source: Google

Daniel

Date: 2023-07-30 06:49:31

Not a good customer experience. -installers no showed multiple times -trim they ordered didn't match -bad communication -Said they would fix some things with the basebaord, as soon as I paid the bill and wouldn't respond.

Read more

Source: Google

Kathi Meci

Date: 2024-02-25 15:13:50

I hired Great Floors for labor to install new laminate over my existing laminate countertops. Project coordinator, Sam Brittain, did exactly as a project coordinator should do at the time of sale and with getting the installation team back the next day for repairs and caulking, which they declined to do on installation day. I was told by the lead installer, Nick, "We don't do caulking." That only lasted until Sam sent them back out to finish the job. I also acknowledge the excellent work of, Steve, the estimator. He was professional and clearly very knowledgeable about product and process. Unfortunately, installation had many challenges, including communication - thank goodness for translation apps. The workers did an ok job with the actual application of laminate, but they left a mess and were not considerate of my home or furnishings. They left a lot of adhesive on the laminate that I had to clean with mineral spirits, they did not protect my new LVP flooring when cutting the laminate or applying adhesive to it, they sprayed adhesive on the counter edges and did little to protect my newly painted cabinets, they scratched the SS refrigerator and put dings in the cabinet paint. And what's quite curious is that I provided the laminate. Great Floors was only to do the installation of laminate I purchased elsewhere. After one of the installers cut the first two pieces of laminate, another installer showed up with two identical sheets of laminate. In the end, they installed the laminate they purchased and I remain with the cut-up pieces of what I purchased. No explanation was provided even when I asked. But I suspect the installer cut my laminate wrong and it couldn't be used. These are certainly not professional standards. I would not use Great Floors again due to my poor experience with installation.

Read more

Source: Google

joseph terry

Date: 2024-05-03 23:43:53

I can’t speak for the install crews, but I worked with Sam Brittain for our flooring. He found exactly what we needed, wrote multiple estimates so we could get a clear picture of the project, and he opened the warehouse after hours so we could get our flooring. Plus, he was nice enough to help me carry the boxes of flooring across the warehouse and into my truck. If you need flooring or someone's expertise then Sam is your man! thanks for all the help!

Read more

Source: Google

Joe Price

Date: 2023-04-19 01:33:43

What an awesome company to work with!! Jeremy H. and his team were hard working, professional and friendly! Thanks guys for a great experience.

Read more

Source: Facebook

Kate Hargrave

DO NOT hire Great Floors! I’ve been dealing with their bad installation and lack of responsibility to correct their mistakes for several years now. After only a few months, the flooring started to separate and their first “fix” was to glue the gaps back together with super glue. Then when that failed months later, the floors were “out of warranty.” So many excuses and no resolution. So we just have to live with shoddy workmanship and look at hundreds of gaps in the flooring?! I would not wish this experience on anyone. Great Floors is the exact opposite of what a ”great” company should be.

Read more

Source: Facebook

Amber McKinnie

spent over 30k redoing the flooring in the entire house. at first everything was smooth and great, we were advised to not remove old hardwood but to put the new flooring over it to save money. we were not told that nothing would fit back into its place if we did this, doors, fridge, kick vents etc. the installers were fast and got everything done in 2.5 days....until it came to baseboards, they said they didn't know how to install composite baseboards and left. They also messed up the paint in numerous areas on the walls, and broke outlet covers. Another installer arrived and it took him 1.5 days to do the baseboards. second installer was great.

Read more

Source: Facebook

Karl Pedersen

I have hired Great Floors for years on multiple projects and they installed the flooring for my personal home. They are a fantastic company. We recently built a home dedicated to the Boise Angels charity which helps support foster kids in our community. Great Floors stepped up in big way to help us raise $49,000 for the charity. Thank you for giving back to the community.

Read more

Source: Facebook

Kenny Travis

I had great floors do flooring in my house less than a year ago. I left a review right after it was done stating how bad it was. I would just like to add to that review and explain the quality of work was so bad, his work was so bad and the amount of money I had to pay to fix what they're "installers" did to my house was ridiculous and they would not help at all. They were a nightmare to deal with. Still to this day I'm finding problems with my flooring throughout my whole entire house. Such as Holes they did not fill in the sub floor and just covered with carpet. Now when you walk you can feel random holes through the carpet! This was not a cheaphouse nor a cheaper model nor a cheap carpet or flooring we picked throughout the house. I hate my flooring so much it is not even a year old and I'm tempted to rip it out and hire a different company to redo RIGHT!! They will hire anybody with a pulse and put them in your home and their work shows that!

Read more

Source: Facebook

Janet MacFarlane

We are over the moon with the flooring we had installed. Sonja was a doll to work with….so knowledgeable and friendly. Ryan and his apprentice did an excellent job with the installation and even vacuumed our outdoor walkways due to the debris left from their cuts. We will never use anyone else in the future

Read more