GraniteTops

We rate the staff friendliness of GraniteTops as Good. According to our mystery shopper research, the staff at GraniteTops demonstrated politeness in their communication. While the interaction lacked noticeable warmth, it met a good standard of professionalism. This evaluation places them in the Good category. Important: Our rating is based on the personal experience of our mystery shopper with GraniteTops’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting GraniteTops directly to better understand their approach to customer service.

We rate the staff expertise of GraniteTops as Excellent. The staff member from GraniteTops who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at GraniteTops may vary. We recommend contacting the company directly for more comprehensive information.

GraniteTops is an experienced company, operating since 2001. Our research revealed that GraniteTops began operating in 2001, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services. Important: This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to GraniteTops directly.

We note that GraniteTops has a dedicated office. Our research revealed that GraniteTops operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting GraniteTops directly to confirm the latest details.

We note that GraniteTops has its own production facility. Our research revealed that GraniteTops operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting GraniteTops directly to confirm the accuracy of this data.

We were unable to confirm whether GraniteTops offers discounts for veterans. Unfortunately, as part of our mystery shopper research, we were unable to determine if GraniteTops provides discounts for veterans. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, GraniteTops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to GraniteTops directly for more information.

We rate the production time of GraniteTops as Very Fast. Our mystery shopper research revealed that GraniteTops quoted a project completion time of 5 days. This is the fastest possible time, placing them in the Very Fast category. GraniteTops is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by GraniteTops during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with GraniteTops.

We rate the deposit level of GraniteTops as Standard. GraniteTops requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by GraniteTops may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from GraniteTops.

We rate the quote preparation speed of GraniteTops as Slow. Our mystery shopper research showed that GraniteTops took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with GraniteTops in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with GraniteTops.

We rate the price level of GraniteTops as Above Average. According to our mystery shopper research, GraniteTops quoted a price of $69.27 per square foot for Calacatta Idilio quartz and $82.33 for Carrara Morro quartz. These prices fall slightly Above Average compared to other contractors in the city, potentially reflecting higher service quality or premium materials. The total price for the finished and installed product measuring 83.4 square feet was $5777 for Calacatta Idilio quartz and $6866 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from GraniteTops.