Granite Empire of Chattanooga

Source: Google

Meredith Carter

Date: 2024-03-01 20:41:05

We absolutely love our beautiful granite countertops and quartz under mount sink. A company that cares, Granite Empire of Chattanooga are top notch and very quick. Our family and friends were so impressed and plan to use them too. We couldn’t be happier all the way around. Thank you Juan, Alexis and Eric for doing an amazing installation job, we will never forget you all!!!

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Source: Google

Bekah Dover

Date: 2024-03-01 20:31:58

Peter helped us find the perfect color combination and gave us a great deal! They came and measured and came back and installed it all within 2 weeks! Very satisfied with our beautiful countertops and sink!

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Source: Google

Angela Sewell

Date: 2024-01-12 11:49:17

I was going to get laminate countertops because it was cheaper, and through a well known building supply company. It was going to take 4 weeks after waiting 6 weeks to get it measured. I found Granite Empire of Chattanooga on Facebook. I messaged them, and Peter came out the same day and measured and installed 6 business days later! I was able to get Granite because their prices was $1,000 less than the quote for granite was from the building supply company. I am happy with Granite Empire of Chattanooga and I will recommend them to anyone looking for a great job and great prices!

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Source: Google

Melissa Pack

Date: 2024-04-27 04:39:50

What I picked out and paid for- what I triple triple double checked that they would be like I wanted them they insured me that they would be, I made so sure of everything because of the trouble I had had with them since January. They put the seam in the middle of the countertop VERY NOTICABLE and the installation again like before was horrible. I wanted this fixed they countertops look awful and NOT what I had ordered. But because they did not want to cut another slab this is what I got didn't matter what I had ask for and was told I would get. I did not call the store I called my salesperson then I called the owner that is what I was told to do. then I get a letter from a lawyer saying I was defamation and not to call the store again or anyone there. In my opinion and experience they are the worst place. They didn't care at all that I didn't get what I paid for and expected to get ( also they charged me for more square feet that I have & they put no sealer on the countertops and no silicone around the sink

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Source: Google

Jenna Gould

Date: 2024-04-01 15:15:51

I've done business with Granite empire twice. I'm happy with the quality & aesthetics of the stone I chose, as well as I felt their prices were fair. The Gentleman that did the backsplash in my kitchen was very good at his craft. If this is enough for you, read no more & head to the store. Continue reading as to where the 2 star review comes from. After just the kitchen project I would have given a 4 star rating & brushed off the issues as one off incidents - this is why I went back for a second project. In the kitchen project - I was sure to clarify with my salesman, Bryan, that the only thing I needed to prepare for install was shutting the water off since I was paying for tear out as he referred to the service as them taking care of everything. I specifically mentioned some other companies requiring disconnection of plumbing, however he told me that was included. Install day arrives. Im told that I need to come up with $100 cash immediately for the install team to disconnect my plumbing. I call Bryan who stated he "told [me] that" - I can assure you I'd remember someone telling me I needed $100 CASH. The counters are installed, & then Im told they forgot my sink but since I was the last project of the day they'd come back tomorrow, leaving me without a kitchen sink. They should have offered to push the install to the next day so that I could disconnected the plumbing... just felt like a cash grab/taking advantage of the situation. Ultimately Bryan did the right thing and reimbursed the $100. My counters look great. Bathroom project - Bryan measured. Explained the process for the drop in tub surround and what supplies and supports I would need to have available for the installers on the day of install in 5-7days due to the new stone being a thicker stone than the marble currently in place. This time I knew the drill on disconnecting the plumbing. I was also once again asked to pay for the project in full upfront. My check was cashed long before any stone reached my house. Install took about 3 wks, When I asked Bryan for updates he responded "call Zoe" (Who is an absolute Gem of a human. Zoe and Lisandra I would give 5 star reviews all day long. they are both fast to respond, kind, solution focused, etc). I also communicated with Lisandra as I wanted copies of the documents I had signed. When these were sent over to me, one of the documents had been altered and my signature had been forged by presumably an employee. Install day- I get a call that two installers will be arriving & neither speak english (my only language). I let the gentleman know where the supplies are for the tub supports in the bathroom. I walk them to the bathroom and they look under the sinks and get to work. My phone rings and it's the same gentleman telling me his installers said I did not disconnect the plumbing...once again feel like I'm being taken advantage of & offered to face time him to which he declined & "took my word". Numerous pieces were not fabricated correctly despite two templating sessions. Again no communication on when this would be completed until I called Zoe who hadn't been made aware there was a problem. Bryan told me it was his day off. One of the corrections was to radius a corner to match the sink. It was done free hand. It's disappointing no template was used. The installers did not use the supplies I was requested to provide or their own supplies to stabilize the tub. My tub was left with many scuffs and scratches as well as one major crack. I was told the owner would reach out to me a week ago. I've followed up twice. I hope to update this review with a positive resolution without involving any other parties. I understand accidents happen, a phone call takes but a minute to show honesty & integrity. There are some very kind, talented, hard working folks at Granite Empire that shouldn't have to waste there time on things like this. They offer great products/selection. Id like to see realignment in their payment with industry standard to 30% upfront which I would insistent on after this experience.

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Source: Google

Joyce Stickles

Date: 2024-05-01 03:20:28

I just purchased granite countertops from Granite Empire. My sales person was Peter. Very knowledgeable, professional and patient in answering my questions. Installation was completed when promised and it's beautiful. I would highly recommend this company, and for sure, ask for Peter.

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Source: Google

Jessica Gamberi

Date: 2024-01-04 19:55:20

We had the best experience with Granite Empire! We wanted a place to go and view the stones and they have an excellent selection! Peter was so easy to work with and we got it all delivered to Alabama, so don’t worry about distance! Communication was easy and we even added a full height backsplash and shower pieces (top of the bench, top and front of the small walls in the picture) along the way to match our countertops. Everyone was friendly and scheduling was easy. Will continue to recommend to anyone looking for quality service and beautiful stone!

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Source: Google

C Med

Date: 2024-05-24 15:00:51

We just had our countertops installed this morning and we absolutely love them. The crew who installed them came earlier than scheduled, and the all job was done in 45 minutes. Maria helped us through the all process and she was awesome to work with. We are so happy with the work they've done, that we are having them do our backslash too next week! Thank you Granite Empire!

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