Granite Designs LLC
since 2019
Examples of works performed by Granite Designs LLC
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About Granite Designs LLC
total score
Exact value: 77.712669 out of 100.
Granite Designs LLC has been manufacturing countertops for over 10 years in Massachusetts. You can choose any material: from quartz and porcelain to granite and marble. All company’s countertops are available for competitive price. The business is good at fast delivery and great quality of materials. In the company’s catalog there are as classic countertops as exotic surfaces. Company’s managers know how to deal with clients, who need one or two countertops, and also how to meet needs of customers with large orders. Experienced professionals will guarantee safety and measurement accuracy during installation.
Customer Feedback Score
reviews: 27
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Contact Granite Designs LLC for a Free Estimate
18 Republic Rd, North Billerica, MA 01862
Additional benefits of Granite Designs LLC
Small business
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Countertop store
Reviews about Granite Designs LLC
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Google (10)
Keara Cole
Date: 2023-12-26 15:22:31
I initially chose this company for a quartz countertop and paid a deposit. However, after finding out that Home Depot offered the same countertop for $3,000 less, I decided to switch. The company initially seemed accommodating and allowed me to get my deposit back to purchase from Home Depot. The real issue arose when I received my refund and found that $400 was missing. This deduction was particularly shocking given that their service involved only a ten-minute measurement at my home. Adding to my frustration, they arrived nearly four hours late for this brief appointment, causing significant inconvenience and making me late for work. Despite this, they offered no apology or explanation for their tardiness and entitled themselves to $400 of my deposit. While I would have understood a $150 deduction to cover transportation costs and reasonable profit, their choice to charge nearly triple the standard site visit fee without prior notice felt not only excessive but also strikingly dishonest. This experience has left me feeling frustrated and deceived. The lack of transparency regarding excessive fees, coupled with poor customer service and disrespect of their customers time, is a significant concern. I strongly advise against putting down a deposit with this company, as it seems they find ways to secure their profits at the customer's expense.
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Melissa Ficker
Date: 2023-01-05 21:29:27
Worst communication ever! Purchase my granite middle of November, had to keep calling to get a date for them to laser. They finally came in, got a date for install of December 21st, no show. Got a new date of January 3rd, same thing. No show. Have been calling them and sage surfaces for 3 days now. Still no update.
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Stephen Bossi
Date: 2024-08-30 23:38:23
Amazing. I've used them twice. Professional, reasonably priced. Once they did template cut and install of granite countertops. The other, magnificent quartz countertops. My highest rating. I plan to use them again in the future.
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Mark Tango
Date: 2021-04-08 13:41:40
By far the best Granite company. The installers were great and very clean. The attention to detail was wonderful. The price was half of the other 3 quotes I received. The quality was there and it showed. I am very pleased. From a small sketch I made to a template and install was 12 working days!!! Others were put out 2-3 months Call Cierra Cross, she will take good care of you
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K Durling
Date: 2020-11-18 19:52:10
Highly recommend Granite Designs! The quartz selection is amazing & installation was perfect. Cierra was incredibly helpful throughout the process
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Bob Gurry
Date: 2022-12-08 04:32:37
We are extremely happy to have stumbled upon Granite Designs a number of years ago. . . . . 32 kitchens later there is no one else we would use! Pricing is reasonable without sacrificing customer service and attentiveness. Quality of work is top notch. Gene and his team are responsive, cover a large market area and always a pleasure to work with!!
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donald misler
Date: 2024-10-02 17:54:11
All my words of gratification may not fit. Our brand new home of two years ago, which is still brand new in my view. My wife noticed a difference in the quartz we picked out and that was strategically built for us by the boys at Granite Design because It is an L-shaped peninsula, there’s no way to make it one piece, Where the two joints came together? It was noticeable that the height difference even though it’s a fraction also had a glaring disparaging non-shiny area at that specific joint. Upon contacting Gene, who is one of the two partners/owners the other owner being Nadsas, who was at our home the following week to assess the problem. He explains since quartz is a natural stone, It’s very hard to bring the true shine back but! he would do his best to give it a better appearance. But! if it was not as good as he and we hoped it would look like the next time he came, then Granite Design was going to give us a brand new quartz peninsula countertop over approximately 20 feet in length. I mean, what company does that in today’s day and age? Know One!! when we spoke about the repair at that time last week he would have to check with another manufacturer, if there was a better material that the consumer couldn’t get? In other words is there more proficient chemicals out there. The following week, Nadsas returned to our home with a four part repair system of different chemicals and materials, Well,we are so happy that we went to Granite Design ( Billerica) to purchase for our new home, the kitchen countertops we wanted. And the follow up service is incredible. In all my years as a customer, I have never seen the honesty and dedication that these two partners have For their product, And their customers. I clearly could have just typed out something that in 30 seconds, said hey go here they are the best. Don’t waste your money on any place else. So for you people reading this that are not as long-winded as me. Well there you go!
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Gavin MacPherson
Date: 2021-09-11 14:52:26
Granite Designs had the best price for quartz and removal of our existing counter tops! The installers were great!
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Sharon Ebbs
Date: 2021-09-17 14:04:38
What an amazing company. Can not begin to express how much of a pleasure or was working with these folks start to finish!! Quality work at an exceptional price coupled with Best in Class Customer Service!! One stop shopping for countertop and subway tiling. Will be calling again on the next remodeling phase
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Nathan Labrecque
Date: 2022-08-17 19:48:36
I found this company on Craigslist - not typically the way a great review starts! However from initial contact - all the way through the install - the process was a pleasure! Everyone I dealt with was polite, responded quickly, and professional! Countertops were installed today - and I couldn't be happier!
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Contact Granite Designs LLC for a Free Estimate
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18 Republic Rd, North Billerica, MA 01862