Elegant Surfaces

We rate the staff friendliness of Elegant Surfaces as Poor. Based on our mystery shopper research, the staff at Elegant Surfaces showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category. Important: Our rating is based on the personal experience of our mystery shopper with Elegant Surfaces’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Elegant Surfaces directly to better understand their approach to customer service.

We rate the staff expertise of Elegant Surfaces as Poor. The staff member from Elegant Surfaces who spoke with our professional mystery shopper provided answers to some questions, but the responses were surface-level and did not demonstrate a thorough understanding of the product or service. This evaluation places them in the Poor category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Elegant Surfaces may vary. We recommend contacting the company directly for more comprehensive information.

Elegant Surfaces is an established company, operating since 2006. According to our research, Elegant Surfaces has been in business since 2006, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients. Important: This information is based on data collected by our mystery shopper. We recommend contacting Elegant Surfaces directly to confirm the accuracy of the details.

We were unable to confirm whether Elegant Surfaces has a dedicated office. Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Elegant Surfaces operates from a dedicated office. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Elegant Surfaces remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Elegant Surfaces directly for more information.

We were unable to confirm whether Elegant Surfaces has its own production facility. Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Elegant Surfaces operates its own production facility. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Elegant Surfaces remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Elegant Surfaces directly for more information.

We were unable to confirm whether Elegant Surfaces offers discounts for veterans. Unfortunately, as part of our mystery shopper research, we were unable to determine if Elegant Surfaces provides discounts for veterans. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Elegant Surfaces remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Elegant Surfaces directly for more information.

We did not receive production time information from Elegant Surfaces. Unfortunately, Elegant Surfaces did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry. Important: The lack of data on production time affects the company’s ranking position. However, Elegant Surfaces remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Elegant Surfaces directly to clarify timelines and project conditions.

We did not receive deposit information from Elegant Surfaces. Unfortunately, Elegant Surfaces did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.

We rate the quote preparation speed of Elegant Surfaces as Very Fast. Our mystery shopper research revealed that Elegant Surfaces prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Elegant Surfaces is an excellent choice for clients who value promptness. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Elegant Surfaces.

We rate the price level of Elegant Surfaces as High. Our mystery shopper research determined that Elegant Surfaces quoted a price of $199.04 per square foot for Calacatta Idilio quartz and $199.04 for Carrara Morro quartz. These prices fall into the High category when compared to other contractors in the city. The total price for the finished and installed product measuring 83.4 square feet was $16600 for Calacatta Idilio quartz and $16600 for Carrara Morro quartz. While higher costs do not guarantee premium materials (since all requests were for identical materials), they may reflect superior customer service. We recommend confirming the details with Elegant Surfaces for further clarification. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation.