Custom Stone Works

We rate the staff friendliness of Custom Stone Works as Good. According to our mystery shopper research, the staff at Custom Stone Works demonstrated politeness in their communication. While the interaction lacked noticeable warmth, it met a good standard of professionalism. This evaluation places them in the Good category. Important: Our rating is based on the personal experience of our mystery shopper with Custom Stone Works’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Custom Stone Works directly to better understand their approach to customer service.

We rate the staff expertise of Custom Stone Works as Good. The staff member from Custom Stone Works who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Custom Stone Works may vary. We recommend contacting the company directly for more comprehensive information.

Custom Stone Works is a legacy company, established in 1992. According to our research, Custom Stone Works has been in business since 1992, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting Custom Stone Works directly to confirm the details.

We note that Custom Stone Works has a dedicated office. Our research revealed that Custom Stone Works operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Custom Stone Works directly to confirm the latest details.

We note that Custom Stone Works has its own production facility. Our research revealed that Custom Stone Works operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Custom Stone Works directly to confirm the accuracy of this data.

We were unable to confirm whether Custom Stone Works offers discounts for veterans. Unfortunately, as part of our mystery shopper research, we were unable to determine if Custom Stone Works provides discounts for veterans. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Custom Stone Works remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Custom Stone Works directly for more information.

We did not receive production time information from Custom Stone Works. Unfortunately, Custom Stone Works did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry. Important: The lack of data on production time affects the company’s ranking position. However, Custom Stone Works remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Custom Stone Works directly to clarify timelines and project conditions.

We rate the deposit level of Custom Stone Works as Very High. Custom Stone Works requested a deposit of 75% of the total project cost, placing them in the Very High category. This indicates significant financial obligations at the start of the project. We recommend discussing with Custom Stone Works the details of their approach and reasons for this policy. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Custom Stone Works may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Custom Stone Works.

We did not receive quote preparation data from Custom Stone Works. Unfortunately, Custom Stone Works did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response. Important: The lack of data on quote preparation time affects the company’s ranking position. However, Custom Stone Works remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Custom Stone Works directly to clarify timelines and conditions.

We did not receive pricing information from Custom Stone Works. Unfortunately, Custom Stone Works did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors. Important: This does not impact the excellent reputation of Custom Stone Works, which is recognized in our rankings for other parameters. We recommend reaching out to Custom Stone Works directly to obtain pricing details and further information.