Custom Granite

We rate the staff friendliness of Custom Granite as Very Good. During our research, the staff at Custom Granite demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with Custom Granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Custom Granite directly to better understand their approach to customer service.

We rate the staff expertise of Custom Granite as Very Good. The staff member from Custom Granite who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Custom Granite may vary. We recommend contacting the company directly for more comprehensive information.

Custom Granite is an experienced company, operating since 2004. Our research revealed that Custom Granite began operating in 2004, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services. Important: This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Custom Granite directly.

We note that Custom Granite has a dedicated office. Our research revealed that Custom Granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Custom Granite directly to confirm the latest details.

We note that Custom Granite has its own production facility. Our research revealed that Custom Granite operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Custom Granite directly to confirm the accuracy of this data.

Custom Granite does not offer discounts for veterans. Based on our mystery shopper research, we found that Custom Granite does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings. Important: This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Custom Granite directly for confirmation.

We rate the production time of Custom Granite as Very Fast. Our mystery shopper research revealed that Custom Granite quoted a project completion time of 7 days. This is the fastest possible time, placing them in the Very Fast category. Custom Granite is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by Custom Granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Custom Granite.

We rate the deposit level of Custom Granite as High. Our research found that Custom Granite requires a deposit of 80% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with Custom Granite. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Custom Granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Custom Granite.

We rate the quote preparation speed of Custom Granite as Slow. Our mystery shopper research showed that Custom Granite took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Custom Granite in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Custom Granite.

We did not receive pricing information from Custom Granite. Unfortunately, Custom Granite did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors. Important: This does not impact the excellent reputation of Custom Granite, which is recognized in our rankings for other parameters. We recommend reaching out to Custom Granite directly to obtain pricing details and further information.