Creative Countertops
since 2006
Examples of works performed by Creative Countertops
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About Creative Countertops
total score
Exact value: 75.637104 out of 100.
More than 14 years have passed since the firm first opened its doors. Englewood is home to their huge showroom, but for cabinet and countertop installation they will go up to 450 kilometers. There's something for everyone, from full-size slabs to a wide variety of rock yard leftovers. For all countertop projects, the firm uses nothing but the highest quality materials. They always prioritize quality above speed, and do all they can to accommodate their clients' busy schedules without compromising on the countertop service they get. This is the best of countertops companies in the area and has a ton of glowing testimonials from happy clients.
Customer Feedback Score
reviews: 84
YELP
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Mystery Shopper Report
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Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Contact Creative Countertops for a Free Estimate
477 E Wenger Rd #2831, Englewood, OH 45322
Additional benefits of Creative Countertops
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Appointment required
Checks
Credit cards
Debit cards
In store shopping
Delivery
Countertop store
Kitchen supply store
Reviews about Creative Countertops
All (11)
Google (11)
Joanna
Date: 2024-06-12 20:08:32
Company was recommended by our kitchen remodeler and I couldn't be happier with my new kitchen countertops. They have the BEST employees - professional, friendly and excellent in what they do. Don't go ANYWHERE else but to Creative Countertops. Highly recommend them for new home construction or existing home remodel. Can't thank them enough for providing me with such an elegant, beautiful new kitchen and great experience.
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Paige Davis
Date: 2022-10-23 11:20:58
Love them! I got new cabinets and countertops in my 120 year old house where nothing Is ever level, straight, or square and they knew just how to handle it. They can answer any and all questions and can also make recommendations to fit your needs. They went above and beyond to make sure I was happy. Bathrooms are next! I'll reccomend them to everyone I know without hesitation.
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Leslie Turner
Date: 2024-04-29 19:08:43
Everything in the whole process from beginning to the end was 1st class and the installation crew were very meticulous they love what they do...will recommend any chance I get
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Douglas Dzendzel
Date: 2024-10-15 11:38:16
My wife and I love our new granite counter tops. Working with Creative Countertops from start to finish was very easy, comfortable and professional. The installers were very friendly and professional. We are looking forward to working with Creative Countertops again on updating our rest rooms.
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Matt
Date: 2025-01-17 16:12:40
We saw this company had so many 5 star reviews and decided go with them. We may have been a one off experience but man what a frustrating journey with these guys. From our contract signing to finished completely with the project of countertops and a piece of backsplash was 9/11/24-~12/05/24. We had many missed deadlines from Creative Countertops with no responsibility taken from them. Causing us extra weeks with our makeshift plywood countertops. Both times they came out to measure they failed to collect payment at the time of service(which upfront you have to pay 100% of the job, which holds no accountability on Creative as they have full funds already). So a week later when I called about the design to approve, we were told they hadn't even started as payment was never collected. They never called to notify us of this or give any notification. Had we not called I am unsure how long it would've been before they let us know nothing was being worked on. This happened for both the backsplash design and the countertop design. The sink we picked in our original quote ended up being unavailable when it came to ordering it. After a week or so of no contact, we gave a call and were told they were waiting on us to pick a new sink. No one from Creative ever notified us of this until we called. Another few days/week gone due to communication issues. Measurements were wrong. They had to cut into our drywall to place the countertops. This is covered by backsplash and you can't tell, but I wouldn't expect our countertops to have to be inside our wall to fit properly. We originally were told we paid(listed on our invoice) to hold 3 pieces of countertop slabs. When we got the design for our countertop we were unhappy with the placement of the seams and wanted to have those removed. When we asked about this subject we were told we were told if we paid for a third slab we could have these seams removed. We asked about this and apparently, which we were never notified of, we only paid for 2 and needed more funds to remove the seams and do the little piece of backsplash. Seemed odd, but okay, more money. We told Creative we wanted to do a small backsplash of countertop behind our oven only. About 8sqft. We paid for this when with the extra slab we purchased. When their worker came out to measure, we get the design back and he did the whole wall . Roughly 16-20SQFT. When we asked about this and getting a refund on the extra 8-12SQFT we paid for, apparently we only paid for the 8SQFT and it would've cost more if we wanted the whole wall. I'm not saying these items aren't true, but a lot of these things felt a little scammy. When we paid for something and ended up needing the extra, we actually didn't pay for it and needed more money. And when we paid for something and needed less than what we actually paid for, no money back to us. Lack of communication and care from the company just didn't sit great with us. We probably added 2-3 weeks time without countertops in our kitchen due to error on Creative's behalf and no accountability taken by them. Our cabinets were also damaged in a few places while taking off and putting on countertops. This is always a possibility when keeping the cabinets, but just throwing that in there for others to expect. I did give 2 stars as on the day of installation, when the countertops were sitting on the cabinets but not adheared yet, we realized our dishwasher sat under our flooring instead of on it. Thus the only way to get the dishwasher out and the new one in, was to have the countertops off. So the nice installers lifted the countertops so I could pull our the old dishwasher, then waited a few days to finish the job so I could have the new one installed. This was a nice gesture of them to work with us on that. That could've been catastrophic. Overall, just a not great experience. They definitely didn't make our lives easy. We had to stay on them everyday to make sure things were moving like they were supposed to be moving and that's not what we want when it comes to our contractors.
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Hunter Overbay
Date: 2024-06-21 21:41:10
Great experience, customer service was excellent! They were fast and very helpful when it came to questions, delivery and install process. Highly recommend!
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A McCoy
Date: 2024-04-26 16:22:36
Our countertop was installed yesterday by Creative Countertops, and I couldn't be happier. They look absolutely beautiful. Godi and his helper were wonderful. Godi was so kind and wasn't bothered at all by me watching a little and learning about the process out of curiosity. He seems to really enjoy his work. I was very impressed by their professionalism and the precision with which they worked. And speaking of precision, the same for the gentleman who measured and the fabrication. All around great process. I had endless questions, made multiple trips to the store to look at granite slabs and quartz samples, and was provided a multitude of quotes while trying to make up my mind. Everyone was very helpful and patient and I never felt pressured or pushed in any way. Very pleased with the countertops and service and I happily refer this business to anyone interested in countertops.
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Douglas Hall
Date: 2019-02-27 00:15:55
Where do I begin? My wife Jackie and I have used Creative Countertops multiple times and have always been extremely happy with the results! I never knew there were so many different styles and colors of granite and stone to choose from! Everyone from the sales staff to the installers are always knowledgeable, courteous, and quick to answer any questions that we had. They have always been on time and made sure that we were satisfied with the results! You owe it to yourself to visit this business if you haven’t already! I also just found out that they have a new cabinet division! I’ve visited the show room and wow, they have it all!
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melissa mcgilton
Date: 2019-02-27 20:45:32
Creative Countertops installed beautiful granite in our kitchen and 3 bathrooms. We had never been through this process before and they were extremely patient and helpful. They answered all our questions and had great suggestions!! They were very professional, easy to work with, and timely. They have a huge selection of granite on site and encouraged us to visit often to find exactly what we wanted. They even had us bring the front of a cabinet door to hold up to the granite to see how it matched. So helpful!! After installation I had a few minor concerns and they quickly and kindly took care of them!! Thank you to everyone at Creative Countertops for an excellent job!!! We LOVE our new Countertops!!
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Daniel Bolton
Date: 2023-12-07 22:31:41
Their staff were very helpful and guided us through the process of choosing the counter top, all the various options, and so that it works within our budget. No sales pressure tactics, everything was so pleasant and professional. They kept in contact through the whole process, and install day was around 4 hours start to finish. We'll be using them again, and I definitely recommend checking them out.
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Jodi Phares
Date: 2021-12-07 21:32:48
I had such a great experience with the staff and installation crew at Creative Countertops! The day of installation the crew was on time and tackled a few unexpected issues to get my BEAUTIFUL granite countertops installed. I could not be happier with the end results.
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Contact Creative Countertops for a Free Estimate
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477 E Wenger Rd #2831, Englewood, OH 45322