Counter Culture

We rate the staff friendliness of Counter Culture as Good. According to our mystery shopper research, the staff at Counter Culture demonstrated politeness in their communication. While the interaction lacked noticeable warmth, it met a good standard of professionalism. This evaluation places them in the Good category. Important: Our rating is based on the personal experience of our mystery shopper with Counter Culture’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Counter Culture directly to better understand their approach to customer service.

We rate the staff expertise of Counter Culture as Good. The staff member from Counter Culture who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Counter Culture may vary. We recommend contacting the company directly for more comprehensive information.

Counter Culture is an experienced company, operating since 2002. Our research revealed that Counter Culture began operating in 2002, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services. Important: This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Counter Culture directly.

We note that Counter Culture has a dedicated office. Our research revealed that Counter Culture operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Counter Culture directly to confirm the latest details.

We note that Counter Culture has its own production facility. Our research revealed that Counter Culture operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Counter Culture directly to confirm the accuracy of this data.

Counter Culture offers discounts for veterans. Our research revealed that Counter Culture provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Counter Culture directly to confirm the accuracy of this data.

We rate the production time of Counter Culture as Very Fast. Our mystery shopper research revealed that Counter Culture quoted a project completion time of 5 days. This is the fastest possible time, placing them in the Very Fast category. Counter Culture is an excellent choice for clients who value quick delivery. Important: Our evaluation is based on information provided by Counter Culture during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Counter Culture.

We rate the deposit level of Counter Culture as Very High. Counter Culture requested a deposit of 75% of the total project cost, placing them in the Very High category. This indicates significant financial obligations at the start of the project. We recommend discussing with Counter Culture the details of their approach and reasons for this policy. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Counter Culture may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Counter Culture.

We did not receive quote preparation data from Counter Culture. Unfortunately, Counter Culture did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response. Important: The lack of data on quote preparation time affects the company’s ranking position. However, Counter Culture remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Counter Culture directly to clarify timelines and conditions.

We did not receive pricing information from Counter Culture. Unfortunately, Counter Culture did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors. Important: This does not impact the excellent reputation of Counter Culture, which is recognized in our rankings for other parameters. We recommend reaching out to Counter Culture directly to obtain pricing details and further information.