American Marble and Granite

We rate the staff friendliness of American Marble and Granite as Very Good. During our research, the staff at American Marble and Granite demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with American Marble and Granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting American Marble and Granite directly to better understand their approach to customer service.

We rate the staff expertise of American Marble and Granite as Excellent. The staff member from American Marble and Granite who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at American Marble and Granite may vary. We recommend contacting the company directly for more comprehensive information.

American Marble and Granite is a legacy company, established in 1993. According to our research, American Marble and Granite has been in business since 1993, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting American Marble and Granite directly to confirm the details.

We note that American Marble and Granite has a dedicated office. Our research revealed that American Marble and Granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting American Marble and Granite directly to confirm the latest details.

We note that American Marble and Granite has its own production facility. Our research revealed that American Marble and Granite operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting American Marble and Granite directly to confirm the accuracy of this data.

American Marble and Granite offers discounts for veterans. Our research revealed that American Marble and Granite provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting American Marble and Granite directly to confirm the accuracy of this data.

We rate the production time of American Marble and Granite as Very Slow. Our research revealed that American Marble and Granite quoted a project completion time of 42 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with American Marble and Granite before starting a project. Important: Our evaluation is based on information provided by American Marble and Granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with American Marble and Granite.

We rate the deposit level of American Marble and Granite as Standard. American Marble and Granite requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by American Marble and Granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from American Marble and Granite.

We rate the quote preparation speed of American Marble and Granite as Average. According to our mystery shopper evaluation, American Marble and Granite provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with American Marble and Granite.

We rate the price level of American Marble and Granite as Below Average. Based on our mystery shopper research, American Marble and Granite provided a quote of $115.13 per square foot for Calacatta Idilio quartz and $105.18 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality. The total price for the finished and installed product measuring 83.4 square feet was $9602 for Calacatta Idilio quartz and $8772 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from American Marble and Granite.