Alaska Countertops, Inc.
since 1983
Examples of works performed by Alaska Countertops, Inc.
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About Alaska Countertops, Inc.
total score
Exact value: 32.226772 out of 100.
Alaska Countertops, Inc. is a modern, high-tech enterprise with a complete production cycle. Since its creation in 1996, the firm has been steadily growing and earning a reputation as the greatest and most competitive countertop provider in Alaska. It offers manufacturing and installation of tops made of the most popular natural rocks. The company is proudly serving a growing client base that includes both companies and individuals guaranteeing prompt service and excellent results. Anyone can enjoy the benefits of dealing with them, whether you'd like to get a granite-finished kitchen or a marble fireplace.
Customer Feedback Score
reviews: 39
YELP
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CoCo
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Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
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Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
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122 W 92nd Ave, Anchorage, AK 99515
Additional benefits of Alaska Countertops, Inc.
Small business
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Service guarantee
Wi-Fi
Free Wi-Fi
Checks
Credit cards
Debit cards
In store shopping
In store pickup
Delivery
Countertop store
Bathroom remodeler
Kitchen remodeler
Tile store
Reviews about Alaska Countertops, Inc.
All (8)
Google (8)
Svetlana Reid
Date: 2019-05-30 08:39:21
The person who estimated our rather simple job made a pretty big error, but, I must say, the owners came through and made things right. The installers were awesome - polite, professional, and experienced. The finished product looks great! Just a side note: when you compare qoutes, note that Alaska Countertops doesn't do any plumbing. This came as a surprise to us (as it wasn't mentioned during estimation) and had an impact of which contractor we chose for the job (before learning about plumbing). My husband had to disconnect the old sink himself and we scrambled to find someone, on a very short notice, to reconnect the plumbing.
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Kim Kruse
Date: 2019-06-01 16:36:12
Great customer service from product selection to the final installation. Extremely pleased to work with such a helpful and knowledgeable designer. Countertops were very professionally and skillfully installed. Really enjoyed working with Alaska Countertops and would choose them again.
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VR
Date: 2021-06-24 07:57:48
They messed up on the sink measurements. Email was sent to confirm the order but no attachment, just showed the price. We might have caught the mistake. First time ordering countertops so did not think anything of it. They asked why did we confirm the order after the email if the measurements where wrong. Tried to blame us. Realized it was their fault. When we went to pick up the new one they were very unpleasant to us. We were very light-hearted to them and realize that mistakes do happen. Undeserved attitude. Replacement was made quickly but that's expected when fixing a mistake.
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Heidi St
Date: 2023-09-12 02:27:00
Happy with our countertop , sink, and backsplash! turn around time was amazing they mentioned they were ahead and i had a new bathroom countertop in less than 2 weeks! Carl and Blake are good people! My only regret is not using them years ago! Not your cheapest stone place but you get what you paid for:) we love our cambria Warm Brittanica ! We plan to use them again if we replace the rest of the home. We are also using them to Complete our current side project !
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Travis Langford
Date: 2024-02-10 13:06:12
Very professional staff and installation team. Superb turn around time and an excellent value for such high-quality products. On my last remodel project, they were the first contractor to complete their task, ahead of time. I will definitely be utilizing their services on my future projects.
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Gigi halverson
Date: 2022-02-16 23:45:37
I do not even know where to begin. The final result was good and as to be expected for the cost and time it took to complete our project. The entire experience was definitely NOT, as another customer posted earlier "a worry free experience". Far from it. There was AWFUL communication from the very beginning. 1st - We went in asking to ONLY be shown IN STOCK products as we were under a very tight deadline for our remodel; only to be told after we paid our deposit there was not enough product of the color we chose in stock. We would need to wait 6-8 weeks of shipping time (not to mention several weeks delay on actual install since they were backed up in their que) which significantly delayed our project. I could go on and on in detail about the lack of response to several of my calls or emails but to say that the lack of accountability this company REFUSED to take after we voiced our concerns is astounding! Does not surprise me now after reading other customers awful experiences and their responses on Google to those complaints. ZERO RESPONSIBILITY. Apparently as long as the final project turns out what you PAID for, that is what matters most. I was told in a response (after submitting a written complaint to the owner asking for ANY type of discount on final bill due to all of the delays, frustrations and lack of communication on their part) that it was pretty much MY FAULT and to be expected in this industry. I responded AGAIN in further detail ALL of my concerns and frustrations but assured them we would pay the invoice in FULL. Only to finally speak to the owner (out of town for 3 weeks) in which I was under the impression there would be some accountability taken and some type of offer to make it right. To my surprise; once again I was told excuses and it was re-iterated that his staff did everything right. But to TOP it off - he accused us of not paying our final bill in a timely manner! I could not believe what I was hearing. Project was finally completed 1/28/22. We received the final invoice on 2/1/22. Our accounting department mailed check out on 2/14/22 but apparently since we are in town they expected a payment quicker and he didn't understand why the account had not already been closed out before returning to town after being out on vacation for 3 weeks. Again we were NEVER told final payment would be due immediately. We will NEVER do business with this company ever again.
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Hunt AK
Date: 2024-02-08 19:47:19
Carl and crew provide a wide variety of products and price points to fit any budget. Get a bit more personal touch at this locally owned business versus shopping the 'big box store'!
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Julie Skinner
Date: 2021-07-07 00:32:43
Amazing work stunningly beautiful! So thrilled with the final fabrication. My quartz countertop goes beautifully atop my vanity. The niche ledge and corner shelves are definitely not “standard. “ The craftsmanship in Alaska Countertops is evident. Was not expecting the artistry of the corner shelves. The color variation in my stone blends beautifully with my contractors tile work and flooring. So Appreciative for the input, patience, and friendliness of everyone. Looking forward to my next project! Thank you
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122 W 92nd Ave, Anchorage, AK 99515